PROFESSIONAL DEVELOPMENT SERIES

Volunteering ACT's May Managers' Learning Circle will continue the theme "Organisation Development" on Wednesday 20th.

The workshop topic will be "Walking the Talk". Goals are:

 To acquaint participants with the concept of organisational inconsistencies.

 To help participants learn how to identify organisational inconsistencies.

 To allow participants to identify ways to correct and eliminate a variety of organisational inconsistencies.

Organisations typically are not very good at identifying inconsistencies – differences between what the organisation (top management, a manager, a department) says it does and what it actually does. Often, inconsistencies occur between the organisation’s (or a division’s) mission statement and what actually happens in the workplace. In short the organisation does not “walk its talk.”

Unfortunately the inconsistencies that affect our work lives can be sources of great frustration. Those that have become part of an organisation’s culture are counterproductive.

The classic organisational inconsistency begins with a statement by the organisation that something is a top priority when, in fact, the organisation’s actions are contradictory to its stated commitment. An example is a stated commitment to customer service or “quality,” when the organisation’s policies and reward systems do not support taking the time to ensure quality or to serve customers well; and people are rewarded only for processing more cases through the system. In such a case, good customer service or “quality” is not likely to be attained.

I look forward to seeing you at the Circle,

Cheers,

Roger